Writer Operator
Manage all customer conversations from one place. Connect WhatsApp, Telegram, Instagram, and more in a unified workspace.
- Omnichannel messaging
- Real-time notifications
- Team collaboration tools
Unified Customer
Communication Platform
Connect with your customers on WhatsApp, Messenger, Telegram, and Webchat from a single inbox. Automate support with AI and boost sales.
Web
Mobile
WhatsApp
Messenger
Telegram
Viber
Instagram
WeChat
You can connect any messenger you need
Products
All-in-one platform
Powerful products that work together seamlessly, or use each one independently.
Writer Bot
Automate conversations with intelligent chatbots. Build flows visually without writing a single line of code.
- Simple & intuitive interface
- Smart reply buttons
- Multi-language support
Writer Mailing
Send bulk messages to your audience instantly. Target specific segments and track campaign performance in real-time.
- Audience segmentation
- Scheduled broadcasts
- Delivery analytics
Writer NLU
Power your bots with AI that understands intent. Create a smart knowledge base that learns and improves over time.
- Intent recognition
- Smart knowledge base
- Continuous learning
Writer Call Center
Handle voice calls directly in your browser. No downloads, no setup. Just click and start calling.
- WebRTC technology
- Call recording
- CRM integration
Writer AI Assistant
Boost your team's productivity with AI. Auto-summarize chats, categorize requests, and transcribe calls instantly.
- Smart summaries
- Auto-tagging
- Speech-to-text
Process
How Writer works
From activation to optimization in five simple steps.
01
Activate your Writer license
Get instant access to the platform with your personalized license key from our team. Start building in minutes with full access to all Writer products.
02
Connect communication channels
Link WhatsApp, Telegram, Messenger, Instagram, and other channels in just a few clicks. Centralize all customer conversations in one powerful inbox.
03
Build or customize your chatbot
Design intelligent conversation flows with our intuitive visual editor, or jumpstart with pre-built templates tailored to your industry.
04
Power up your AI Assistant
Fill your knowledge base with FAQs, product info, and documentation, then connect it to Writer NLU for smart, contextual responses that get better over time.
05
Track & optimize in real-time
Monitor performance metrics live through intuitive dashboards. Analyze customer behavior, measure KPIs, and continuously refine your system for maximum impact.
Certified Creatio Integration
Fully integrated with Creatio CRM
Writer is built natively on top of Creatio platform not just another plugin, but a deep, bi-directional integration that makes customer data and conversations work as one.
Auto-sync conversations
Every chat or message automatically creates or updates records in Creatio.
Real-time customer context
Access full customer history, open cases, and opportunities during live conversations.
Trigger CRM workflows
Launch business processes in Creatio based on conversation events and AI insights.
Unified reporting
See chatbot metrics alongside CRM analytics in Creatio dashboards.
Creatio Integration
Writer seamlessly integrates with Creatio CRM, enabling real-time data synchronization, automated workflow triggers, and unified customer communication across all channels.
View on Creatio MarketplaceLet's talk about your chatbot strategy
Tell us about your channels, volumes, and goals, our team will prepare a tailored demo of Writer for your use case.
Company
Writer Spółka Z Ograniczoną Odpowiedzialnością